Community Hope, Inc. is dedicated to providing the highest quality of services to the individuals we serve. We recognize that to continue to be a leader in mental health, substance abuse and homeless services, we need to be abundantly clear about the people we serve, the evidence-based practices we employ and the outcomes we will achieve. Our acceptable standards of quality care are monitored through defined performance measures and indicators; stakeholder satisfaction surveys including consumers, veterans, family members, employees and other stakeholders; quantitative and qualitative record reviews; site visits of our residential facilities; periodic Feedback Forums and focus groups; a virtual Suggestion Box; and other opportunities to gauge how well we are providing services.
Customized Written Program Plans for each of our program elements define the program’s goals, impact areas and performance benchmarks. We continue to seek industry standards in outcome management and program evaluation, but given the general lack of benchmarking across similar programs in the field, Community Hope uses its expertise and more than 30 years of experience in the mental health and veteran services to define many of our outcome benchmarks. Internally, we use this data to improve our services and set realistic targets for our programs. Some of our most significant outcomes through June 30, 2015 include:
Mental Health & Addiction Recovery:
- 98% of veterans in our permanent supportive housing maintained their independent living.
- 81% of veterans in our largest transitional housing program graduated to permanent housing while an additional 5% were discharged to medical, psychiatric or substance abuse treatment facilities.
- 86% of veterans receiving SSVF homeless prevention services who were currently housed at enrollment but at-risk of homelessness maintained or stabilized their housing at the time of program discharge.
- 76% of currently homeless veterans who received SSVF rapid re-housing services had obtained permanent housing at the time of program discharge.
- 93% of individuals receiving Supportive Living (CHOICE) services maintained their permanent housing.
Employment & Income:
- 89% of veterans with a substance abuse history maintained their sobriety while enrolled in our Hope for Veterans® Program.
- 98% of veterans with a psychiatric diagnosis did not require short term psychiatric hospitalization while enrolled in our Hope for Veterans® Program.
- 80% of individuals receiving Supportive Living (CHOICE) supportive services did not require short term psychiatric hospitalization.
- 82% of individuals served in our Transitional Housing Program did not require short term psychiatric hospitalization.
- 95% of veterans in our Hope for Veterans Program graduated with reliable income above the federal poverty threshold when they left our program.
- 18% of veterans living in our permanent supportive housing had their income rise above the federal poverty threshold since moving to Valley Brook Village.
- 20% of our individuals living in our Supportive Living (CHOICE) Program were actively employed in full or part-time community jobs as of June 30, 2015.
- 100% of individuals served in our Transitional Housing Program were connected to community services, eligible benefits, and entitlements.
- Since the creation of Peer Led Support Services at Valley Brook Village, 90% of veterans did not require emergency medical services as a result of case management services focused on their chronic health issues.
- 98% of veterans with a psychiatric diagnosis residing in our transitional housing program continued their recovery in the community without requiring long-term psychiatric hospitalization.
- 84% of individual served in our Transitional Housing Program and 82% of individual receiving Supportive Living (CHOICE) supportive services had their medical needs met in community settings without unplanned hospitalization.
View the complete 2015 Outcomes here